Terms of service

1. General

By accessing and using this website, you agree to be bound by these Terms of Service.
Face and Body reserves the right to update, change, or replace any part of these terms at any time without prior notice.

2. Accuracy of Information

We make every effort to display accurate product descriptions, prices, and availability.
However, we do not guarantee that all information on this site is error-free, complete, or updated at all times.

3. Product Usage & Safety

  • All products should be used according to the instructions provided by the manufacturer.

  • Results vary from person to person; we do not guarantee outcomes.

  • By purchasing supplements or beauty products, you acknowledge that you have checked the ingredients and are responsible for any sensitivities or reactions.

We are not liable for any adverse effects arising from improper usage.

4. Prices and Promotions

  • Prices are subject to change without notice.

  • Promotions, discounts, Spin-the-Wheel rewards, and gifts are valid while stocks last.

  • Discounts cannot be exchanged for cash or applied after purchase.

5. Orders & Fulfilment

  • We reserve the right to accept or reject any order.

  • Orders may be cancelled if products are out of stock or if payment issues occur.

  • Once an order is packed or shipped, changes and cancellations are not allowed.

6. Shipping

  • Local and international shipping times are estimates and may vary due to courier delays, customs clearance, weather, or peak seasons.

  • Once a parcel is handed over to the courier, we are not responsible for delays or loss.

  • Buyers are responsible for providing accurate delivery information.

7. International Orders

By placing an international order, you acknowledge and agree that:

  • Strictly no refunds or returns for all international orders.

  • You are responsible for understanding your country’s import regulations.

  • We are not liable for customs delays, confiscations, duties, or taxes.

  • All risks once the parcel leaves Singapore are borne by the buyer.

8. Prohibited Activities

You agree not to:

  • Use the site for any unlawful purpose

  • Resell or misuse products in a way that violates any law

  • Attempt to hack, interfere, or bypass Shopify’s security features

  • Submit false claims, fraudulent chargebacks, or misuse our return/refund systems

Any suspicious activity may result in order cancellation or account restriction.

9. Intellectual Property

All images, product descriptions, logos, and website content are the property of Face and Body.
You may not use, copy, reproduce, or distribute any content without permission.

10. Limitation of Liability

Face and Body is not liable for:

  • Courier delays, lost parcels, or incorrect deliveries

  • Allergic reactions, sensitivities, or side effects from products

  • Errors in product descriptions or pricing

  • Losses arising from misuse of our website or services

Your use of our site is at your own risk.

11. Governing Law

These Terms of Service are governed by the laws of Singapore.
Any disputes will be handled in Singapore’s jurisdiction.

12. Contact Information

For inquiries, you may contact us via:
Email: faceandbodysg@gmail.com
Instagram: @faceandbodysg
Website Chat: available during operating hours