FAQ - Shipping & Delivery

Local delivery:

1. What is the estimated delivery time for local shipping?
Local shipping typically takes 1–2 business days, shipping via J&T Logistic.

2. What are the shipping fees?
Shipping fees are a flat rate of $1.99. Orders above $50.00 may qualify for free shipping.

3. How can I contact customer support for shipping issues?
You can reach us at 8332 6426 or faceandbodysg@gmail.com. Our team is available Monday through Sunday, 11:00AM–6:00PM.

 

International Shipping:

1. Do you ship internationally?
Yes, we ship to a wide range of international destinations.

2. How long does international shipping take?
Shipping times vary depending on the destination country and shipping method.

3. What are the shipping costs for international orders?
Shipping costs depend on the destination, weight, and size of the package. During checkout, you’ll see a detailed breakdown of shipping options and their associated costs. Our shipping cost are priced in general, we will do a refund for the balance if the shipping cost is cheaper after confirmation from logistics. 

4. Are there any customs fees or taxes?
International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient. We recommend contacting your local customs office for detailed information.

5. How do I contact customer support for international shipping questions?
You can reach our customer support team via email at faceandbodysg@gmail.com or through the contact form on our website.