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Refund Policy & Product Liability

Refund Policy

We do not refund returned products so choose carefully. Authorized returns will result in a replacement product.

We offer a return policy on products that are classified as following:-
“Incorrectly Shipped”

Otherwise due to the health risks from tampering all products are considered to be sold on a “No Return Basis”.

Incorrectly Shipped Product

In the event that you receive a product that is different to the one ordered (“Incorrectly Shipped Product”), you should notify our Customer Service staff immediately upon receipt of the product.
If possible, you should package and address the product for return in accordance with the above procedures (see Return Procedure).

For all “Incorrectly Shipped Products”, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you, once the returned product has been received by Face and Body.

If it is found by Face and Body that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 14 days of receipt of invoice.

Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.

Return Procedure

All goods to be returned, whether defective or not. You will need to supply the following information, most of which will be on your packing slip or invoice.

  • Name and contact details of original purchaser.
  • Our reference number
  • Name of product to be returned
  • Date on packing slip or invoice
  • Reason for return
  • Your name and contact details.

It is the customer’s responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping.

A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. If such proof of purchase is not provided, we may only be able to offer a replacement product, and not a refund.

Product Liability

Face and Body does not make or manufacture any of the products sold.

Please read directions carefully on product use. We offer no opinion or advice regarding products sold online. We aim to provide the correct information supplied to us by the manufacturer.

Face and Body is not held liable for mis-use of any products sold.

We supply the best possible pictures to show the true colour of items but some computers resolutions may vary & therefore, colors may vary.

Please note that we are using the FIRST IN FIRST OUT basis in Face and Body.

At any time terms & conditions can be altered without notice.