Privacy Policy / Notice

Here in Face and Body, we value your concerns about privacy & will make sure that you feel comfortable using our website & applications. Here's some details on our Privacy Policy so you will know what information we collect about you during your visit & what we do with that information.


Please note that this Privacy Policy governs informations provided to Face and Body & communications from Face and Body, including the informations you provide to us on Face and Body's website at www.Faceandbody.sg & Facebook applications (including Rating, Reviews & Contact Us). It does not govern any other information or communications that may reference Face and Body with our affiliates. Your use of Face and Body's website & Face and Body's Facebook Application & other promotions consititute your acceptance of this Privancy Policy and your consent to the practices it describes.

Non-Personal Identifiable Information

When you visit Face and Body's website, we may collect certain anonymous information about your visit. For example, when you browse Face and Body's website, we may monitor statistics including but not limited to the number of people that visit these websites, peak hours of visits, from which domain our visitors come (e.g., aol.com, hotmail.com) and which browsers people use to visit these websites (e.g., Mozilla Firefox, Microsoft Internet Explorer), geographical information, etc. In addition, we may also collect information about your browsing behavior, such as the date and time you accessed the website, the areas or pages of the website that you visit, the amount of time you spend viewing the website, the number of times you return to the website and other click-stream data.

Face and Body uses non-personal identifiable information for internal business and marketing purposes and to help administer and improve Face and Body's site for your shopping and user experience. We may use the information you provide in aggregate form for internal business purposes to analyse trends and site traffic patterns to improve our content, merchandise, and services.

We also work with service providers that use cookies and web beacons to collect information about your visits to Face and Body's Website and to other websites you may visit, and to serve advertisements to you across the Internet based on that information. If you would like to learn more about this practice, and know your choices with respect to it, please visit here.

Personally Identifiable Information

Personally identifiable information is any information about you as an individual, such as your name, address, telephone number, credit card number and billing information, birth date, email, profile information, and purchase history. Whether or not you provide your personally identifiable information to us is completely up to you, but if you choose not to provide the information we request, you may be unable to use some of our services.

Below are some examples of when we may collect personally identifiable information from you.

Purchases:

When you place an order through Face and Body's Website, we require that you provide your name, email, shipping/billing address, phone number, credit card number and its expiry date via PayPal in order to process and track your order. We may also maintain a record of your product purchases.

Creating an Account:

When you create an account on Face and Body's Website, we ask for your full name and email address. We also ask you to create a password to access your account. You are responsible for maintaining the confidentiality of your account and password. You do not need an account to make an online purchase, but you will need to create an account to use some of the other features on Face and Body's Website, such as to participate in the Ratings & Review and Blog feature.

Sign-up for Emails:

You can sign up on Face and Body's Website to receive promotional emails or newsletters from us that include the latest information about our new products, exclusive offers, tips and tricks and more.

Feedback:

If you contact us to give us feedback or ask questions about Face and Body's Site or any of Face and Body's services or products, we may store your communications, including any personally identifiable information you include in them, so we can effectively respond to you.

We collect this information to serve you better and to provide you with a customized experience while using Face and Body's Sites. We may use your personally identifiable information to: fulfill a request from you, such as to send you catalogues, promotional emails or email notifications, fulfill and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order, and generate web analytics to compile user data for marketing purposes. If you would rather not receive promotional emails from us, please see the section titled “Opting Out” below.

We may also combine the personally identifiable information you provide us with other personal information about you (such as demographic and past purchase information) from our records and from other sources, such as address update services. We may use this combined information for future marketing initiatives and to help us improve Face and Body's Website presentation and your overall shopping experience. We may share aggregate data about our customers with third parties, including advertisers and marketing partners. This information does not identify individual customers.

Face and Body may also share your personally identifiable information with third parties that perform services for us, such as our affiliates, advertisers, partners, potential business partners, vendors, and other unaffiliated entities. These companies and individuals are hired to perform functions on our behalf, such as fulfilling and processing orders, processing credit card payments, performing data and marketing analysis, and providing customer support. While such third parties may be provided with access to personally identifiable information needed to perform their function, they may not use or disclose such data for any other purpose. Additionally, our service providers are contractually required to maintain all the information collected for us in strict confidence.

For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.

Information Contained In User Comments

Any information you submit in a user comment to be posted on one of Face and Body's Site (such as comments, reviews or comments on the Ratings & Reviews feature, questions or answers on the Ask & Answer application), including any personally identifiable information, will not be treated as confidential and may be publicly disclosed.

Protecting Kids’ Privacy

Face and Body's Site are not intended for children. We do not knowingly collect personal information from children, and none of the Face and Body's Site are designed to attract children. Children under 13 may look at Face and Body's Site, but are not permitted to make a purchase, create an account, enter a draw, contest or other promotion, submit a customer survey, sign-up for emails or post comments on Face and Body's Site. If we discover someone under the age of 13 has created an account or has otherwise provided us with their personal information, we will remove their personally identifiable registration information from our records. If you are under 13 and would like to make a purchase, please kindly ask your parents to place the order for you.

Protecting Your Security

Security for Face and Body's Site is in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure marketing data transfers.

We take special steps to safeguard your personal information and since your password is protected, only you can access your account information. We recommend that you keep your password private and always sign-off of your account and close your browser when you are finished shopping. If you have any questions about security on our website, please contact us or email enquiries@faceandbody.sg .

Opting Out

If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located at the bottom of each email.

If you would like to opt out of receiving direct mail or if you prefer that we not share your personal information with third parties for marketing purposes, please send your request, including your name, email & address via email to enquiries@faceandbody.sg.

We will process your request within 30 days of the date we receive your request.

Changing, Updating or Deleting Personal Information

You can update, change or delete certain personal information (such as your email address, mailing address and payment method) on Face and Body's Website y clicking “My Account” in the menu at the top of each page on Face and Body's Website.

Changes to our Privacy Policy

As the content of this Privacy Policy may change from time to time, we suggest you periodically consult this Privacy Policy. We will post the revised policy here, which at that time will be effective immediately. 

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