Frequently Ask Question

- How long is the orders' processing time?

Please kindly allow us 1 to 3 working days to process, pack and dispatch for all orders. 

 

- Orders placed successfully but did not receive any confirmation email.

Confirmation emails might delay, please do check your spam/junk mail folder if you do not received any email after 1 hour.

If you still do not received any email after 1 day, please do email us and we will get back to you.

 

- How to become a member in store?

Spend $100.00 and above on regular items in a single receipt at any of our outlets and obtain your lifetime membership program. Our membership program applies to Singapore customers only.

Customers is entitled to 10% off regular at our retail outlets and online as well as 15% off your birthday month upon presenting your identification card and your membership card at the cashier.

 

- How to become a member online?

Spend $100.00 and above on regular items in a single receipt online at our website and obtain your lifetime membership program. Your membership card will be mailed together with your order. We will email your code and customer will be able to use the discount the next time round you purchase online. Do note that terms and conditions applies.

Our membership program applies to Singapore customers only.

 

- How do I receive my online code if I qualify as a member at Face and Body retail outlet?

To receive your online membership code, you will need to provide:

- Photocopy of your IC and your membership card, front and back.

- Email it to enquiries@faceandbody.sg.

- Online membership discount code will be then sent to your email within 3 working days. 

 

For other enquiries, please email us at enquiries@faceandbody.sg.

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